Customer refund

gkwi72
New Community Member

Hi, I'm issuing a customer refund for the first time. It looks like paypal is deducting my paypal fees from their refund. 

For example, the refund amount is $390 and the transactions is showing a net of $379 deducting $11 in fees? This should not be charged back to the customer, correct?

Is there a setting I need to adjust? 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gkwi72 


Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.


Advice is voluntary.
Kudos / Solution appreciated.
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