Connecting with site to take payments

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Hello, I'm using PayFlow to connect to an awards entry system  (Better BNC). I have connected everything on the back end of the awards entry site correctly. However, I am receiving the error message below when testing the payment. Has anyone had this issue?  We are scheduled to go LIVE today. I am waiting on a response from PayPal. 

"Declined: 10069-Payment could not be completed due to a sender account issue."

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