Can't find subscription payment under my profile

stanreshetnyk
Contributor
Contributor

I recently subscribed for monthly payment on one site. And wanted to cancel it after first month. When I try to cancel via the site - it says that I should cancel via PayPal profile. But I don't see that recurring payment under Paypal.

 

The nuance that caused such behavior is that I subscribed via paypal, but without logging in into my paypal account. So as a guest.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@stanreshetnyk 


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

Also cancel it with the merchant so that they don't send you an invoice owing them money because you only cancelled the payment and not the subscription.


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stanreshetnyk
Contributor
Contributor

stanreshetnyk_0-1715404919865.png

Current "Automatic Payments" looks like this and it doesn't list the company I'm looking for. And neither "manage pre-approved payments".

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@stanreshetnyk 

 

Varies a bit in language and position dependent on countries. We can give a rough outline then its up to you to have a look around to find it.

If its not there I could give you further advice but as you didn't appreciate my first attempt I will back out and leave it to others to point you in the right direction. 


Advice is voluntary.
Kudos / Solution appreciated.
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