withheld money for a month needs to be realised.

coffeebeanears1
New Community Member

Someone sent me money and the sum is on hold. It is listed as an open case thats been under review for over a week. This payment was done on the 7th of May so you can understand why I am annoyed waiting for so long for my money. I made contact via messanger and I was informed the bank need to close the open case but this is not possible as the bank account attached was closed down years ago, so my bank for sure didnt activate it. I need the money to stop being on hold or sent back to the person who sent it. 

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@coffeebeanears1 

 

Call customer service for assistance would be your best bet:

https://www.paypal.com/uk/smarthelp/contact-us      

Click “Call Us” option on the bottom to tell PayPal you want the payment returned.   
Or click “Message Us” to notify PayPal that you want the payment returned to sender.

 

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    


Kudos & Solved are greatly appreciated. 🙂
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