refund missing

vlatko2020
Contributor
Contributor

I ordered something and payment was held on hold in paypal but then dissapeared, i cant find any data of the transaction nor refund

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PayPal_JonK
Moderator
Moderator

Hello @vlatko2020

 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues with a recent transaction. If the transaction was paid as a guest (without your PayPal login info), the activity will not appear on your PayPal activity. However, you should still have received an email with your transaction's details. If you're concerned if the email you received is real or not, I'd recommend reviewing the following Help Center article: How do I spot a fake or phishing email or site?

 

I hope that helps!

 

 - Jon K


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