i can't withdraw my paypal balance to my credit card

[Mohamed1984_2]

I have a paypal account from around 6 years.

I used it at first , then i remained inactive for some years. Recently, i added new credit card and verified it.

I received some money from a friend. The problem is that every time i try to withdraw it to my credit card it gives me the message:

I waited for more than 40 days but still the same message.

I called my credit card issuer customer service but they said that there is no problem from their side.

I tried the paypal resolution center but it didn't help.

Can any one help me?

[kernowlass]

@Mohamed1984_2 

Read this link as you are in one of the affected countries.
https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL

[Mohamed1984_2]

Thank you for your help!

I actually belong to one of the affected countries.

But i actually waited for more than 30 days!

When i try to use the resolution center, it gives me the following options:

but neither of these is my problem !

[kernowlass]

@Mohamed1984_2 

Did you add a credit VISA as per link and confirm it?

[Mohamed1984_2]

Thank you again for your responsiveness.

Yes i added a visa from around 50 days.

I verified it from around 10 days

[Mohamed1984_2 · Accepted solution]

Finally, I solved the problem.

The problem was with my name.

I updated my name to match the name on the credit card and send a photo copy of my national id.

Then it worked !

[lifetimetours]

Same thing is happening to me.

I just tried to change the name, but then I get this message:

And when I click the "Change Your Name" button, I get redirected to this page:

I tried to send a message to PayPal FB Messenger and was told this:

We'll see BUT if anyone has a better and MOST URGENT SOLUTION, please do let me know!!!

[kernowlass]

@lifetimetours 

Does the name on your paypal account exactly match the name on your card?

Does the billing address also match?

Do you have your legal name on your Paypal account and not a nickname or another name?

[fatimahbaharon6]

Hello... Why I can't withdraw my Paypal balance to the big pay card?

[PayPal_paula]

Hi @fatimahbaharon6 and welcome back, 

I am sorry to hear that you are having issues withdrawing your money. Although most cards are accepted on PayPal there are a few that are not. It may be that your card is not compatible with PayPal. Can you share what error message you are getting and this would help narrow down the issue a bit. 

Thanks 

Paula