Withdraw issue on pc and mobile phone.

[Joegalaxy]

I tried transferring my funds from balance to my credit card, I got something is not right response, how do I fix this please.

[kernowlass]

@Joegalaxy 

Some information may help us to advise you........

new account or withdrawn funds before?

funding source you are withdrawing to?

has it been confirmed?

are your funds cleared and not pending?

are they in the correct currency?