What if I deliver and not ship.

[TempleCare]

I have local customers. I deliver products. Payment is on hold because I didn’t ship. How do I fix this?

[sharpiemarker]

@TempleCare 

Click the transaction, click add tracking info button, select shipped w/o tracking. Ask buyer to confirm receipt 48 hrs after payment date. Confirm receipt option may not be required for all transactions and might not even appear for the recipient if transaction is determined to be high risk. Customer may try different browser or use the app & vice versa to see if the confirm receipt option shows up, too. If nothing works to fix issue, the recipient must customer service and ask PayPal to manually release.

Note: 

Ineligible Items and Transactions

https://www.paypal.com/us/webapps/mpp/ua/seller-protection?locale.x=en_US#ineligible-items

The following items or transactions are not eligible for PayPal’s Seller Protection program:

- Physical, tangible items delivered in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person using PayPal’s goods and services QR code