What happened to my payment to my bank account?

[Njunguna01]

What happened to my transaction?? So on 29 of march this year, I made a payment 800 usd to my bank. The money did not reflect to my account, so i immediately contacted paypal support and Equity bank support for help. Paypal replied by saying the payment was completed on my bank account and Equity bank said that they could not trace the transaction. I was advised by both the instution to give it time and wait for it to reflect. The following day I called and they gave me the same reply. Inkept on calling the two instution for clarity and they kept on hiving the same reply. Now its 6 weeks down, the bank called and informed me that the money was deposited to someone called "kiprono". The bank did not give me gurther details and told me to liaise with paypal for further assistance. Im sure this was an inside job clouding between the two instution. Kindly help.

[kernowlass]

@Njunguna01 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Njunguna01]

I did contact them via twitter. No assistance yet. Its now 6 weeks down.

[kernowlass]

@Njunguna01 

ok, unfortunately nothing we can help you with.

[PROSPERDREAMER · Accepted solution]

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