Transaction history does not show recent transaction and I cannot check for status of refund.

nikoleeeng
New Community Member

I made an online purchase and paid using PayPal, with my debit card linked to my account. My order has been cancelled and the status on the website says refunded, but my bank says the status should be confirmed first by PayPal for them to process the refund. However, the transaction I made is not showing up on my Activity page and I cannot determine the status of my refund from PayPal’s end.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@nikoleeeng 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


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Kudos / Solution appreciated.
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