Transaction complete on PayPal but never received my money on the card

annxtiii
New Community Member
I made a transaction through PayPal and the application notified me that the operation went successfully, but I did not receive the money on my card. I did make 2 more transactions right before the last one and both of them went perfectly fine. I contacted services in the bank, to which card the money were supposed to be sent, they told me they didnt receive a request for transaction. I tried applying for help on PayPal and my request was denied. What do I do?
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @annxtiii

Thanks for joining the Community!  

It sounds like you initiated a withdrawal to your card, and you haven't received it. I'm sorry to hear that. For assistance investigating the withdrawal, you can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message or Twitter Direct Message.

Best wishes!

- Meghan


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