Some customers cannot send payments

[khurasanminis]

I have an over fifteen years old PayPal account for my webstore. Two long-standing customers suddenly can’t complete transactions. No error, they just go to finalize the payment and it spins for a while and then they go back to the screen asking them to complete the purchase. There’s no error message so I’m not sure how to diagnose the problem.

[khurasanminis]

Following up on this because I have received no orders from customers outside the USA lately, except one customer who ordered using a credit card through PayPal, rather than his PayPal account. My product is very popular overseas and usually 2/3 of my orders come from outside the USA.

[PayPal_Bindu]

Hello @khurasanminis,

Welcome to our community forum and thank you for your post!

Sorry to hear about the issues you're having with your PayPal account in receiving payments. It could be a technical glitch and I suggest you to contact the merchant technical support. You can get help by navigating to http://www.paypal.com/mts and clicking on "contact support" at the bottom of the page. 

I hope this information helps, have a great day!

Bindu