Payment to family member denied. Help please.

[catflap001]

Hello.

I am in Switzerland. I'm trying to send money to a family member's PayPal account in NYC.

All info I input is correct. My Bank Debit/VISA card has sufficient funds available.

I send it as Swiss Francs and it's received as US dollars. I accept the surcharges for international

and currency conversion.

When I click SEND MONEY the message says it is denied and I don't understand why.

I have tried with Chrome browser, Firefox browser, and Android app, but always the same denial message.

English phone support is not available until Monday, Dec. 19, 2022.

I need help, please.

[kernowlass]

@catflap001 

Do they have a personal or business account?

If you are sending in Swiss Francs then why not input USD for sending and then it will deduct in Swiss Francs from your funding source.

[catflap001]

Hi. Thanks for replying.

It's a personal account and I've tried the way you suggest by changing the currency. Still no joy.

Finally got through to an English-speaking PayPal support. They say the problem is my bank

is denying the payment. Trying to get through to my bank now. Will update here when I have a result.

[catflap001 · Accepted solution]

@kernowlass 

I got it resolved and sent the payment.

The problem was my card limit had to be increased by the bank.