Payment refund

[Valentina57]

Someone paid me money and i sold to that person somthing, the thing is that my acc is family/friends which also means no fees should be taken. But especially this payment they took fee for a reason and after he paid and i sold the product he just got back his money somehow and disappeared. I want my money back this is’nt okay what should i do

[kernowlass]

@Valentina57 

There is no such thing as a friends/family account.

The option to use a friends/family payment is on both personal and business accounts (although business accounts can't receive that payment type).

You have a personal account, you can sell on a personal OR business account and pay a fee to do so.

Fees are in the user agreement for your country.

You cannot ask your buyers to send the payments using friends/family as its against paypal rules to use that option to receive payments for goods or services and not only negates your seller protection but also risks a permanent paypal limitation on your account.

Buyers can't just take back payments so did he open a paypal dispute or chargeback?

Or did you send the item when the payment was pending ie echeque? 

[Valentina57]

I didnt ask him to send payment using a friend/family way, he just paid using the link, but when he sent the money i sent him the product and suddenly when i check my account i see that my balance didnt increase and the payment is “still” pending, anyways 2mins after i got a notification about receiving money u got another one telling that the payment is holding and now i dont know how i can get those money to my acc

[kernowlass]

@Valentina57 

Well to be honest if you didn't want paying that way why you would think you have a friends/family account and were happy to use it for payments.

Anyways are the funds pending OR on hold, only you stated the payment was refunded !!!!!

[Valentina57]

They fee was not even a dollar so i dont even care about it that much haha. The money are on hold. Is it a way to get them or?

[kernowlass]

@Valentina57 

So if the funds are showing as on hold in your paypal account why would you say the buyer '' and after he paid and i sold the product he just got back his money somehow and disappeared'' ?

If you had said it was hold I could have posted a link in seconds to answer your question. Missing my film now 🙄

This is the U.S link but its the same for Sweden.

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

[Valentina57]

It happend again with another customer now.. and by the way im still waiting for that first amount.. i updated the shipping think and it says that the money will be delivered within 1 business days but i didnt receive anything and now the same thing is happening again