Payment Error

[lizbel]

I tried to pay using my debit card and I’m sure I’ve got an error message that my transaction was declined. But the amount was deducted from my bank account. I also got an email from paypal that the payment was successful but a day after another email stating that yhe payment was reversed. I can’t find the transaction history to my account either. So what will happen to my money? Will it be credited back to my account? Transaction ID: 3GW16606PV332605B Seller: WEVERSE COMPANY Inc.

[PayPal_Ayesha]

Hello @lizbel,

Thank you for visiting the PayPal Community forum!

I understand your concern about payment not reflecting on your PayPal account regarding the charge. It is possible that the payment was completed using 'Guest Checkout. This just means that you may have typed in your card details through PayPal but did not log in to your PayPal account to complete the payment. You would also receive an email confirmation from PayPal to the registered email address with payment details. Since you have received an email about the reversed payment, please check the balance of your original payment method used at the time of check out or contact your financial institution to check if the money is credited on the card. If you need any help, you can certainly contact our customer support team through the available contact options on our website.

I hope this helps! 
Ayesha