PayPal refuses to grant my $10.00 when checking out with Intuit

[Randem2]

Aloha,

I already checked out with PayPal with TurboTax and NEVER got the $10.00. PayPal can obviously check this transaction.

Mar 31, 2023

Payment to

INTUIT *

·  · 

Completed

-$185.12 USD

$0.00

-$185.12

I went on the PayPal site and reported this issue and PayPal acted like they did not know what I was talking about.

Please credit my account.

Update on your case

We received the case(s) you filed on April 12, 2023.

We have reviewed this transaction(s) and are denying your case(s). This decision was made because your billing dispute doesn't match our qualification for a billing dispute.

If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address:

PayPal Debit Card Department
Attn: Dispute Resolution
P.O. Box 45950
Omaha, NE 68145-0950
United States

We're sorry for any problems you may have experienced with the transaction(s).

Transaction information

Dispute Case ID

PP-D-160277696

Transaction Amount

$185.12 USD

Dispute Amount

$185.12 USD

Transaction ID

6CR9105835396825P

Transaction Date

April 1, 2023

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Friday                   12:00pm - 6:00pm

Saturday              10:00am - 6:00pm

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From: paypal  <paypal >
Sent: Wednesday, May 10, 2023 7:04 PM
To: ralph [removed]
Subject: You only have until May 15, 2023 to use the $10.00 USD we sent you to spend at TurboTax

ralph [removed], shop online and checkout with PayPal to save money.

Hello, ralph [removed]

We do not want you to miss out on your reward!

You have a $10.00 USD online offer at TurboTax expiring soon

Your reward will expire on May 15, 2023. This reward can be applied to your next eligible online purchase at TurboTax when you pay with PayPal.

You can use this offer at TurboTax online. All you need to do is pay with PayPal at checkout.

Offer amount

$10.00 USD

Redeem online at

TurboTax

Minimum qualifying purchase amount

$50.00 USD

Offer expires

May 15, 2023

See Offer Terms and Details

See offer terms in the “Offers” section of your account with PayPal for more information.

How to use this offer

We'll automatically apply the offer to your next eligible online purchase when you pay with PayPal mobile app.

When you're shopping online, just go to the TurboTax website and checkout with PayPal.

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[sharpiemarker]

@Randem2 

Please review very carefully the terms of offer/fine print to be absolutely sure your transaction was really eligible.

Call customer services again to speak with an agent that is knowledgeable of the promotion.

https://www.paypal.com/us/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[Randem2]

I know that my offer was eligible, this is EXACTLY why they sent me the email that I posted. This was because I went thru all the hoops and ladders. I can't call and speak to someone knowledgeable if they refuse to get on the phone... I am going to waste $20 in phone charges to get $10? Ridiculous! PayPal know that I did everything correct otherwise they would not send me the email that I need to use the offer by May 15, 2023. I could not have the offer if I did not do things correctly. I checked out properly, I called them, wen to resolution and they still act like they don't understand. Seems like a promotion scam to me, otherwise they would have honored it already. Nice of you to think that it was me who did not do what I needed to do. WOW, your first instinct to blame the customer...

[sharpiemarker]

@Randem2 

Don’t take things personal. I am not blaming you. Just want to make sure as not everyone read the fine print. I see you are posting with a business account but these offers are for personal accounts and are considered the Valid account in relation to the terms. File a complaint at bbb.org under PayPal San Jose, CA, which will put you in contact with PayPal executive escalations office, perhaps they can resolve the matter for you.

[Randem2]

@sharpiemarker 

Yes, I read the fine print and no where in it does it say that a business account is not a "valid" account, nor does it describe what a "valid" account is so one has to believe that it means a PayPal account in good standing. PayPal considers my account a "valid" account otherwise why would they allow me to select the offer and then keep reminding me to take advantage of it (via email) then at the same time denying access to the offer. This makes no sense unless they do not know what they are doing. I will do as you have stated and file a complaint. Mahalo for you taking the time to respond.

[sharpiemarker]

@Randem2 

PayPal Terms and Conditions

“Eligible Participant”: Open only to residents of any one (1) of the fifty (50) United States or the District of Columbia who: (1) are eighteen (18) years of age or older; and (2) create or are holders of a U.S. personal PayPal account in good standing (“Valid Account”); and (3) receive an authorized link containing the invitation to participate in the offer (“Invitation”) (eligibility for/those who receive the Invitation will be determined solely by PayPal) (“Eligible Participant”).

“Eligible Purchase(s)”: Purchases of $50 or more in USD made at turbotax.com using a Valid Account. Eligible Purchases do not include: (1) send/receive money transactions (including those marked as a “Goods and Services” payments), (2) charitable donations, (3) purchases made using PayPal.me; (4) PayPal Debit Mastercard®, PayPal Cashback Mastercard®, PayPal Prepaid Mastercard®, PayPal Extras Mastercard®, and PayPal Business Debit Mastercard® purchases made using the card directly and not through your Valid Account, (5) PayPal transaction fees , or (6) transactions made in any other currency beyond USD.

In any event, hope you get your $10 credited.