PayPal To Mpesa Problem. Receiving Transcsaction.

MO174
New Community Member
Am having problem receiving money on my mpesa. First time it was refunded on PayPal I had to try again. Am yet to receive the money on my mpesa and this time they is no refund either. I have contacted through email am yet to receive any response. This problem started from last night. Please Help thanks
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22 REPLIES 22

PayPal_Ayesha
Moderator
Moderator

Hello @MO174,
 

Welcome to PayPal Community Forum and thank you for posting!
 

I am sorry to know that you're having issues with the withdrawal to Mpesa. After the transfer has been confirmed, it takes between 2 hours to 3 calendar days to process a withdrawal from your PayPal account to your M-PESA account, depending on the transaction value. The estimated time will be presented to you before confirming the transaction and the status of the transaction shows as "completed", please reach out to Mpesa and ask for the release. If you have not received the funds, kindly contact our customer support team through the available contact options on our website so that our advisors can help you accordingly to trace the funds. Support is also available through Facebook private messages or Twitter direct messages.
 

Good Luck,
Ayesha
 


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June1995
New Community Member
I received some Money yesterday but I have been trying to withdraw all in vain .When I use mpesa account it gives me "insufficient funds" reply then with my bank it gives me "Withdrawal unsuccessful" kindly help.
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PayPal_JonK
Moderator
Moderator

Hello @June1995

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues transferring funds to your MPesa account. You will only be able to withdraw money up to the available USD balance shown in your PayPal account. If you hold a balance in your PayPal account in a different currency, you will need to convert it to USD for it to be available to transfer to MPesa. 

 

If you're still running into issues after checking your balance currency, please reach out to our Customer Support teams for assistance. 

 

Best wishes!

 

 - Jon K


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CleoRhythm
Contributor
Contributor
I have been trying to withdraw money from Paypal via mpesa using the thumes website. However, the website is still under maintenance for two days now, kindly restore it back so that we can resume with our normal transactions
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Santosh21
PayPal Employee
PayPal Employee

Hi @CleoRhythm,

Welcome to Community! I'm sorry to hear that using Mpesa to withdraw money from PayPal is giving you problems. I'm sorry to say but the website is down for maintenance, I suggest trying it again in a few hours.

Thank you,
Santosh

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Mugasia123
Contributor
Contributor
How can I withdraw money from PayPal app to my mpesa?
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Mugasia123 

 

The PayPal/MPESA service is temporarily unavailable due to site maintenance but see What is PayPal Mobile Money Service with M-PESA? for how to withdraw.


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Danielwebb
Contributor
Contributor

Hi, I have been trying to withdraw money from PayPal to MPESA for the last four days to no avail. Anytime I check your website, I get a message

Under maintenance

The website is under maintenance in order to serve you better. Please visit this website again in a few minutes.

 

Nothing seems to change, am still stuck in the same loop after four days. Could you kindly assist and let us know  how long we are supposed to wait?

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Hoho1234
New Community Member

Kindly tell me if you've been assisted since I have been experiencing the same problem too

 

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