Need Paypal help so I can refund the customer for the item I couldn't ship. seller from Russia

SeredinAnton
Contributor
Contributor

In March last year, Paypal suspended its activities in Russia. Being a seller from Russia, I could not send an item to a buyer in the USA in March, for obvious reasons. The buyer opened a dispute with Paypal, but I was never billed. A year later, the buyer wrote to me by mail that he had not received the money from paypal, although 180 days had not passed at the time of the opening the dispute. The amount is not small. I would like to return the money to the person to be honest. Therefore, I am interested in whether I can find out if my buyer received a refund then, and now I owe money to Paypal, or was he refused a refund? I can use the paypal of a person from Europe to return this money, but I also want it all to end legally for me so that in the future I don't have to pay a second time. Paypal support in Russia does not help at all. I feel awkward. Paypal please contact me by mail. I am also waiting for tips from users. Thanks!

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1 REPLY 1

PayPal_paula
Moderator
Moderator

Hi @SeredinAnton and welcome, 

 

I think the best option for you would be to contact us directly so we can help you with this. 

 

There are a number of ways to contact us. You can contact us via the "help and contact" link on your PayPal account which will give you the option to call us or contact us via our chat bot. You can also contact us via our social media channels on Twitter and Facebook

 

I hope this helps,

Paula 

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