Hello @yohanhewage,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues claiming a payment. Have you double-checked to make sure your email address is confirmed? If it is, I would recommend reaching out to our Support Teams to check on the status of that payment. Just in case, here's an article on How to spot a fake or phishing email.
Good luck on this and future transactions!
- Jon K
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