Issue a refund

[TOxicALien]

Hey, I used to be able to issue refunds by clicking on a transaction and pressing the refund button now it is not there anymore. How do I issue refunds now?

[sharpiemarker]

@TOxicALien 

Try clearing browser cache/cookies, or try a different browser. Also make sure your browser is current version.

[TOxicALien]

Tried to do both of the suggestions, but I just do not see the refund button where it used to be. 

[hamfisted]

Having the exact same problem. Refund button is gone for all transcactions.

[PayPal_Bindu]

Hello @TOxicALien and @hamfisted,

Welcome to our community help forum and thanks for posting!

Sorry to hear that you're not able to issue the refund. Currently there is a known issue with the refund button. I would suggest you to reach out to our support team to get your information added to any open tickets to aid our technicians in researching and resolving this issue. You can reach out to our team through the available contact options at the bottom of PayPal page. Support is also available through Facebook, Twitter and Instagram pages.

Best wishes,

Bindu

[Lincsilver]

I had to contact customer service via chat to issue a refund. never had to do that in the past.

[PvC-AB]

I'm running into the same issue now (July 14). First post is from May 1. Does this means this issue is still not solved yet??

[PayPal_JonK]

Hello @PvC-AB, 

Welcome back to the PayPal community Forum. I'm sorry to hear you're unable to issue a refund on a transaction. If you're still running into issues after clearing your browser's cache and cookies, as well as trying through another browser or the PayPal app, please reach out to our Customer Support teams for assistance. 

My apologies for any inconvenience this may cause, 

 - Jon K

[PvC-AB]

I already did but they come up with all kinds of complex workarounds to issue a refund, which I already did by issueing a normal payment, consequently avoid the answer to the simple question: 'why is there no refund button like there used to be earlier, and when will it be back?'
(Not to mention that the first answer to this question was 'to issue a refund, click the refund button'... duh.)