Is there a solution to the [OR-HDT-04] recurring error? (pre-paid card)
m31t4r
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Posted on
Sep-28-2021
06:23 AM
Hi!
I'm trying to renew my membership on Youtube, and keep getting the same errors:
- Sorry, we weren't able to authorize your card. Please choose another way to pay.
- Payment declined. Your purchase could not be completed due to an issue with your PayPal account. Please contact PayPal Customer Service for more information or choose a different payment method. [OR-HDT-04]
I have my prepaid Mastercard linked to Paypal to pay for my subscriptions (YT, Spotify...) for a year now, and never had a problem like this one. I managed to fix the issue with Spotify, but the problem persists with YT. Is there any way to fix this?
~~~
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- Labels:
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Recurring Payments
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Sending Money
1 REPLY 1
PayPal_JonK
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Oct-03-2021
05:08 PM
Hello @m31t4r,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues renewing that subscription. I would recommend trying a different card other than a prepaid card to renew a subscription. You may have more luck that way.
Best wishes!
- Jon K
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