Hello @PaulSumner.
Welcome to PayPal Community Forum and thank you for posting!
I'm sorry to hear that you have experienced trouble while sending money with your PayPal account and understand you are being asked to confirm your identity. For regulatory reasons, we need to confirm our customer’s details. Since you're unable to confirm the identity through the mobile, I would recommend you try again using a browser to see if that works. If not, please reach out to our customer support team through the available contact options on our website so that our advisors can help you accordingly.
Best Wishes,
Ayesha
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