I've had a refund sent to card I no longer use how can I get my money put on my new card

Jimrollins
New Community Member
Had a refund put on an old card how do I transfer the money to my new card
Login to Me Too
1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi, @Jimrollins 

Thanks for your post and welcome to PayPal community!

I'm sorry to hear that the refund was sent to the old card and you wish to transfer it to the new card. I would like to inform you that a refund will go back to the mode of payment used for the transaction. You will have to reach out to your bank/card issuer to help you with the funds. 

I hope this information was helpful!
Shantha

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.