I did the payment to a contact and it does not have profile. How can I cancel or refund the payment.

[harshal18]

Hi, I suppose to send money to a friend and I sent the money to a contact in his name in my PayPal account but it does not have a profile. My friend never received the money. How can I get a refund?

[kernowlass]

@harshal18 

The answer would depend on how you sent the funds ie which paypal option + what it says on the transaction in your paypal account + how you funded the paypal payment.

[PayPal_Ayesha]

Hello @harshal18,

Welcome to PayPal Community Forum and thank you for posting your concern! Thanks, @kernowlass.

I understand that you're worried about the payment sent to your friend whose profile doesn't reflect and you would like to get your money back. As you mentioned that your friend did not receive the money, it might be possible that the payment is Unclaimed. An unclaimed payment is a payment that hasn’t been accepted or denied by the recipient. These kinds of payments are automatically reversed after 30 days. How your money is reverted depends on how you made the original payment. If the payment is processed through a card, it can take up to 30 days to appear on your card statement and the bank can take up to 3-5 business days. You may try to cancel the unclaimed payment if the payment is displayed with a ‘Cancel’ button alongside. If a payment is completed this means the money has already reached the other party, so it can’t be canceled. In this case, you’ll need to contact the recipient and request a refund. If the recipient doesn't agree to refund your money, you may be able to open a dispute in the Resolution Center only if the payment is sent through goods and services and Friends and family payment does not cover buyer protection. 

I hope this information helps,

Ayesha