Got confirmation email but payment doesnt show on paypal.

[Zangery]

I made purchase with payhip using card and got paypal confirmation on email. It says in mail to create paypal account but when i click it, it shows me password recovery site for my mail. Is there any way i can add that purchase to my paypal account? (i want to get refund)

[PayPal_Bindu · Accepted solution]

Hello @Zangery,

Welcome to our community forum and thank you for your post!

I understand that you're looking to get a refund for a purchase paid using PayPal. It looks like your purchase was completed through our guest checkout. A guest checkout transaction happens when PayPal is used as the payment processor, however you may not have logged in to your account to perform the transaction. You cannot add the guest transaction to your PayPal account. 

When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund. I recommend you to reach out to our team by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for starting the dispute process for your guest checkout transaction.

I hope this information helps!

Bindu