Double exchange rate operation charge


I made a payment to a US seller using an international card which is in USD funds issued by a Venezuelan bank.


I don't know why paypal did the exchange rate to local currency (VES) if the card is in USD funds.


This payment cost me about 5.3% more due to unnecessary double exchange rate operation: VES->USD (by paypal) + USD->VES (by bank). It should debit the same amount without exchange rate because the card is issued in USD not VES currency.


I used this same card without issues in Amazon and Google, and the amount charged in the card is the same of the invoice, without exchange rate.

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Hi @rcalpha,


Welcome to the PayPal Community and thank you for your post!


I am sorry to hear what has happened. I do understand your concern with this. When you add a card to your PayPal account, it is automatically set in your local currently. This would mean if you make any transfers, they will be converted to your local currency. 


Don't worry, this can be updated. To request the currency of your card to be updated, you would need to contact our Customer Support. They will be able to change this for you. 


To contact us, simply click here. Alternatively, you can contact us via Facebook or Twitter @AskPayPal.

I hope this helps!

- Rachel 



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