Check Cashing option won't work because needs to verify identity?

[Skincarejen19]

Has anyone else had this issue? I am trying to use the check cashing area on the app and it's telling me it can't confirm my identity for some odd reason. my account isnt new either I have had it for many years and have used it quite a bit. How do I go about getting my identity confirmed with them?

[Harley125]

Hi @Skincarejen19

Thanks for joining the Community! 

Typically to resolve an issue of this nature, it also often helps to follow these troubleshooting steps for the possibility of more security steps to populate:

- Clear your cache and cookies if using a browser.

- Activate location services on the device you're using.

- Ensure you're not accessing the account from a VPN or Hosting IP.

- Try a different internet browser or trusted device.

- Reattempt from a secure internet network from a location more consistent with previous activity with the account.

-If you are using your phone, please try uninstalling and reinstalling the app to see if this helps to resolve the issue.

If you still face the issues then I would recommend you to contact customer service, please click .

I hope this helps! 

- Harley

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