Can't find my refund

[Giombino]

Paypal has closed a case in my favour on the 11th of March, it says it refunded the payment I made, but I can't find the refund on my credit card.

Thank you all in advance!

[kernowlass · Accepted solution]

@Giombino 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212

[Giombino]

Dear kernowlass, thank you very much!

[awzurn]

but mine was in july and i haven’t received anything in my bank account so i’m confused

[PayPal_RachelK]

Hi @awzurn,

Welcome to the PayPal Community!
 

I am sorry to hear you have not received your refund. I know this must be frustrating. As the 30-day timeframe has passed since your refund was issued, PayPal can complete a trace to locate your refund. 

To request a trace to be initiated, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!
 

- Rachel 

[asuood71]

Paypal issued 6th December 2021 refund, i haven't received any credit until now for my card!!!