A received payment is till on hold in the pending amount

J_Makwinja
New Community Member

hello. i'd love if i could be helped by someone actually working at paypal. I was sent money on Saturday the 8th of July. The money is still in my pending amount but the sender verified that the money has been withdrawn from their account days ago. What is going on? when can i get my money, will i ever get that money?

Login to Me Too
1 REPLY 1

Madhubala1
PayPal Employee
PayPal Employee

Hello @J_Makwinja 

I am glad to help you today. I apologize for the inconvenience you have experienced with the hold. Here is the link where you can check why the payment has been placed on hold.

https://www.paypal.com/smarthelp/article/faq1987

Using the below link you can check how to get the hold payment shortly.

https://www.paypal.com/smarthelp/article/faq3743

I hope this helps.~Madhubala1

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.