Agreed - I came here to figure out what's the deal with Zettle. We used PP Here before for accepting in person CC payments and just used Zettle for the first time this weekend and we're really frustrated - mainly by two things:
1. With PP Here when we swiped someone's card with the reader in person it frequently showed their name in the transaction / on the receipt and if they already had used that card on PP before it seemed to auto recognize that and would also show their email address to easily send a receipt. Zettle is seemingly not detecting or showing anything about the customer and the effort that has to be put in to enter such info is not compatible with a quick checkout process. With Zettle, as OP mentioned, customers need to be signed up just to add someone's name to a transaction. And then having a very clunky and time consuming process to add name and email address. With a whole long info screen for customer to read - this does not work when you have a line of people waiting to complete CC transactions.
2. So we made the effort to put SOME names and email addresses in while completing transactions and now I find that Reports don't seem to even contain this information. The customer information that we entered during a transaction is not showing up anywhere in Zettle or PayPal reports, transactions, receipts. This information just seems to have gone into a Customer database, and I can go to the customer and see what transaction they have had, but I can't generate a report (list) or transactions that includes customers name. This is not useful.
