Open communication to the Paypal M.D. / CEO and senior staff.
Went to 'send money'. Without warning one of my two credit cards on file suddenly wasn't
accessible to use for payment. It had been previously a few weeks back and was still very much
up to date and functional. So I made it 'primary' - still not available. So I tried later,
still no change. So I went to 'funding options' and changed the check-box trying to reset it.
Then no cards available and only funding option shown is paypal balance. The 'funding option'
link (and the page) has now vanished completely. So I tried the 'link credit card' hyperlink
for the card that I wanted to use, but which wasn't available to me to use. That credit card
was in use and had been used. It was only set some 4 months ago and was accepted straight away
(no a/c charge and security number procedure). But now when I link it, instead of telling me
it's linked and on the system it wants (and has!) to bill me a pound and for me to wait several
days in the process to enter the security number. So something which was linked and
functioning, now isn't, not just for 'send money' funding, but not at all as it will be blocked
without the security being entered. I dare not try with the other card (which I can't now use
for 'send money' funding either as the option has gone) as it may leave me with no functioning
cards at all - and that means no functioning account.
So, how useless is all that? Hardly what one should expect from a major money transfer
service, is it?
So now I have the dilema - tell the recipient I have a problem and maybe he'll think I'm
messing him about? Pay with Paypal balance at a significantly greater cost due to the exchange
rate involved? Try to pay with a card I didn't want to use (still at greater cost). Sit here,
waiting for Paypal to solve it with little confidence they will in a hurry, embarrased because
I can't pay the receipient as promised. Oh, I could call Paypal - but now, when they are
needed, they are not there!
OK, so may be you're thinking 'huh, he must have done something wrong'. If only that were the
case I'd be happy to blame myself - but I haven't. I just hit a problem with paypal and tried
to use the limited and very poor tools made available to me via the paypal site to fix it. It's
made it worse. The function of the paypal site in relation to cards is very poor. Other people
have said similar. It's what I might have expected 10-15 years ago when these things were in
their infancy, but it should have been brought up to date. It's not the first acknowledged
malfunction I've come across (and reported). All of which makes me question why such a
substantial operation should be, in cases, forcing people to use their services? Let's face
it, most of us use paypal because we have an ebay account and out of convenience then use it
for other things as well. Who thought 'oh, I need a money transfer service for other general
purposes' so I'll choose paypal? Not many, I'll wager.
So isn't it high time paypal improved things??? Instead of trying to dictate how people pay
for things (which is at the root of the problems I've experienced today) they should be
facilitating customer option. I should not be able to 'loose' the facility to select funding
options, nor should the ones I have already set be somehow blocked for no reason. I say 'no
reason' because if there was a reason, I should have been told, shouldn't I.
I'm not happy about the time wasted on this either.
Disgruntled 😞
Cross-post from to redirect to a more appropriate board:
https://www.paypal-community.com/t5/Buying-with-PayPal/One-of-two-credit-cards-not-accessible-now-fu...
