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why do I have to pay return shipping on a fraudulent transaction?

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Mrgraphixx
Contributor
Posted on

I purchased a guitar with an obvious crack that was existing before the sale. I am being asked to pay for over $100 in shipping on a fraudulent transaction.

WHY isn't the SELLER responsible?

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why do I have to pay return shipping on a fraudulent transaction?

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kernowlass
Esteemed Advisor

 


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

 


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why do I have to pay return shipping on a fraudulent transaction?

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kernowlass
Esteemed Advisor

 


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

 


Advice is voluntary.
Kudos / Solution appreciated.

why do I have to pay return shipping on a fraudulent transaction?

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Mrgraphixx
Contributor

Thank you for your time trying to help me.

I don't agree with that because I feel I was scammed.

 

 

why do I have to pay return shipping on a fraudulent transaction?

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kernowlass
Esteemed Advisor

@Mrgraphixx 

 

That is what paypal can offer you.

However if the seller is in the same country as you and won't refund return shipping then you may be able to take them to the small claims court (if you have that option in your country), unfortunately that won't work if you choose to purchase internationally. 

You may not agree with it but paypal tell you thats how it works in their buyer protection policy.


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Kudos / Solution appreciated.

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