some questions about my banned account

Yuan6
New Community Member

hey guys.imma question something about my banned account which is used to type now.the accout was banned cause my age is lower than18 and i understand it.the customer service said i can get another new account while i am 18. so here the problem goes:1.can i exchange my money to the new account while i am 18 2.can my credit card be unlinked(i cant unlink it now cuz my account banned.i think there needs some customer service to help).thx.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Yuan6 

 

If you have funds in the permanently limited minor account then you would need to contact customer services to transfer to your new account if you are now 18 and customer services have given you permission to open a new account.

 

You would not be able to remove anything from the banned account but check with customer services if they would remove the card for you or whether you have to get another card.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




Advice is voluntary.
Kudos / Solution appreciated.
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Yuan6
New Community Member

thx i just wanna know if it is possible

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