Hi. I bought an item from a website, around the right price so seemed real. Almost immediately after I paid, it requested payment again. So I checked paypal and the payment had gone through. I immediately filed a dispute with paypal and they said I had approved the sale, and closed the case. Well, the item duly did not arrive, but I can't raise another dispute to get my money back. Please help. Thanks
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction so was that the dispute you opened? Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say what happened then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary. Kudos / Solution appreciated.