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alamorise
New Community Member
Posted on

I put in a refund request with proof of the cancelation and the resolution center denied my request saying they received proof from the seller i received the item,, how do they support scammers like this and deny good customers with proof of cancelation.

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refunds

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PayPal_Justin1
Moderator

Hi @alamorise

 

Welcome to the PayPal Community! I'm sorry to hear this has been such a frustrating experience. We review all cases objectively and with the intention of making a fair decision based on the verifiable information that is available at the time. If you don't agree with the outcome, you can appeal the case decision through your Resolution Center. 

 

Best wishes,

-Justin

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