<removed> is Fraudulent

[KarenTroxell]

Don't purchase from <removed>.  They have adds that say they are American Made, but send an invoice in Chinese and the product ships from Sweden.  Mine arrived broken and in pieces 4.5 months after ordering.  I asked for a refund and they said if I returned it, to China of course, and it was in good condition, I would get a refund.  The $113.99 I spent for the product is less than the 165.50 to send it back to them in China, and of course it will not be in good condition as it arrived in very bad condition.  Because they said if I returned it I would receive a full refund, PayPal considered it responded to adequately and I cannot respond regarding the cost to return an item to China that was sold as American Made!  This is absolutely wrong.  Now I am going through my bank trying to dispute the issue.  I consider what they are doing as fraudulent.  They are lying about where the product is made, sending defective products, and it took 4.5 months to get the defective product.  This is happening more and more these days.  It is very frustrating.

[kernowlass]

@KarenTroxell 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.