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Memo22
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Posted on
I have a question I open a dispute with a seller and I want to cancel my order but they don't want to make the cancelation. Then when I open the case the want me to close the case first so the can give my refund. Do I have to close the case or not?
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dispute

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sharpiemarker
Esteemed Advisor

@Memo22 

 

No, do not close your case. Once you close it, you don’t get another chance to reopen it. What you want to do is escalate to a PayPal claim.

 

How do I escalate a dispute to a claim?


Kudos & Solved are greatly appreciated. 🙂

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dispute

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sharpiemarker
Esteemed Advisor

@Memo22 

 

No, do not close your case. Once you close it, you don’t get another chance to reopen it. What you want to do is escalate to a PayPal claim.

 

How do I escalate a dispute to a claim?


Kudos & Solved are greatly appreciated. 🙂

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dispute

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Memo22
Contributor
Thanks you so much for the help

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