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account verification via phone pin not working

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Dimitris731
Contributor
Posted on

When I try to login to my account my password is being accepted but I'm asked to enter a pin in my phone through a call that Paypal are initiating (due to EU's PSD2 regulation). However when I enter a pin Paypal does not seem to recognize it. Tried entering slowly, fast, multiple times, it's as if I'm entering nothing. The call is coming to my land line, not my mobile. No other options to verify my account are offered when I click on the relevant link. Any hints on what to do?

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account verification via phone pin not working

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kernowlass
Esteemed Advisor

@Dimitris731 

 

Landline will always fail, has to be a mobile.


Advice is voluntary.
Kudos / Solution appreciated.

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account verification via phone pin not working

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kernowlass
Esteemed Advisor

@Dimitris731 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

account verification via phone pin not working

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Dimitris731
Contributor

Might have my mobile verified but can't remember and no way to know for sure without connecting to my account. I'm certainly not given the option to verify through my mobile when the landline pin entry fails.

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account verification via phone pin not working

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kernowlass
Esteemed Advisor

@Dimitris731 

 

Landline will always fail, has to be a mobile.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

account verification via phone pin not working

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Dimitris731
Contributor

Thanks, I'll call support to investigate further options, as I'm unable to switch verification to my mobile as it stands.

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