account limited upload ID

dananjaya123
Contributor
Contributor

My account was limit today and it s asked to Upload my I.D.so my country ID is not in English. so, what i can do for this?

Is it okay to send my ID in another Language or ?

Can i send Passport First page?

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @dananjaya123,

 

Welcome to the PayPal community and thank you for your post.

 

I am sorry to know that your account is limited. If your account is limited, we may ask you to provide documentation to help us verify you or your business. This may include documents to provide your identity, address, a recent name change, or business documents. You can find a list of requested documents in the Resolution Center. You can still upload the documents though the language is different. If you face any issues during the process, I would recommend you to reach out to our customer support team so that our advisors can help you accordingly.

 

I hope this helps.
Ayesha 


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