You can no longer do business with PayPal

iltvk
Contributor
Contributor

Good afternoon. I need help. My paypal account got a permanent limit. And I was not told the reason for the permanent limit. Two days ago, my account was suspended and they asked for additional information - confirmation of receipt of orders by customers. I am a retoucher and retouching teacher. I sent them screenshots of correspondence with my clients, where they are grateful for my work and confirm that I did my job. After 8 hours, they wrote me an email that my account received a permanent limit. What should I do? Paypal is the only way for me to work. I followed all the rules of the user agreement. Please help remove the permanent limit from my account. Also on my account blocked amount of money for me is very large and important. For 180 days. 😭😭😭😭😭😭😭😭😭😭

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kernowlass
Esteemed Advisor
Esteemed Advisor

@iltvk 


Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






Advice is voluntary.
Kudos / Solution appreciated.
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