Trying to get a refund

[temp20220115b]

I am trying to dispute a payment I made to a Depop seller because I never received the item. However, the transaction won't show up in my recent transactions list. I do have the transaction ID if that will help me get a refund in some way.

[PayPal_RebeccaN]

Hi @v6789, 

Welcome to the PayPal Community! 

If the transaction does not show on your Activity section, this could mean that you checked out using a PayPal guest account. 

When you check out using PayPal, you will receive an automatic email from PayPal. This email should have the transaction ID listed here. 

In order to dispute a payment that is on a guest account, you will need to contact our customer service team directly. 

To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook or Twitter DM's. 

For Facebook: https://www.facebook.com/PayPal

For Twitter: @AskPayPal


I hope this helps, have a nice day! 
-Rebecca