Hello @ValentinaNavoda,
Welcome to the PayPal Community and thank you for the post!
I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information. If you need any help or have any account-related questions or issues, you can always reach out to our customer support team by click on contact at the bottom of our page
I hope this helps.
Ayesha
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