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Son's email address has been used to create a Paypal

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AmyNash
New Community Member
Posted on

My son's email address has been used to create a Paypal account, the name of the person who has opened the account is Jude Wright (I can see this name from the emails in the inbox).  I called Paypal who said I am not the account holder and cannot pass security, I have told them that this email address should not be associated with any account as it belongs to a minor, though they don't seem to understand.   I have tried to do the forgotten password link but this simply gives me the option to reset it using the paypal app, which obviously we don't have access to. I am at a loss as to what to do.  

1 REPLY 1

Son's email address has been used to create a Paypal

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PayPal_MariaI
Moderator

Hello, @AmyNash!

 

Thank you for reaching out to us through the Community! 

 

I understand your son's email address has been added to a PayPal account. I'm really sorry for the inconvenience this may cause. If you click here, you will find the information and the procedure we need to follow in these cases.

 

I hope this information helps. 

 

Kind regards,

 

María. 

 

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