Someone hacked into my account, made unauthorized transactions and closed my account

[luirpvidal]

Hi

3 days ago, someone logged into my account and made a couple of transactions and closed my account. I received a few emails about the unauthorized activities. I immediately reported it to Paypal's support in Facebook as well as with my bank. They advised me to create an email stating what happened so I created one and even attached screenshots of the email messages about the unauthorized logins and activities that I received that day. However, I just received a response from Paypal support today saying that my report isn't an unauthorized activity? How did they quickly came up with that assumption without furthermore investigation?

Why would I waste my time reporting my case if it isn't a fraud?

Hope someone could help me in this community how to go about this situation since I need to wait hours before I receive a response from Paypal's Facebook support.

Thanks!

[kernowlass]

@luirpvidal 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.