Firstly - I too ordered an item (wireless car play adaptor) and I was sent a completely different item.... after taking sooooo long to get here! I also requested a refund by the company. They don’t seem to understand (or use that as an excuse). So every time I’ve emailed them in English, I use an app to translate to Chinese. This seems to work. I’ve had better success I. Explaining the issue.... Secondly, I did return the item. After I contacted PayPal, they gave me link to claim Return freight (upto 8 a year I believe) of up to $45 USD. The return delivery was sent with tracking. I provided PayPal with the receipt for tracking and they refunded my shipping costs.
Same thing has happened to me, I really should read reviews before I buy online.. seen an add for it on Facebook that was a month ago that they processed my payment but still nothing about shipping.. this is **bleep**
Same thing happened to me I ordered from them in December 2020 and it is now March 2021 and I still have not received it I emailed the seller they told me it was delivered and signed for and they will only offer a 10% refund on my $20 purchase. I told them where to put their $2 then contacted PayPal and waiting to hear back.
I auctioned with PayPal the return - PayPal paid for return shipping (I uploaded my receipt and they reimbursed my shipping costs) and then they refunded me the original purchase cost! I have had about 40 emails back and forth with the seller - Promising various BS when I return the item to them - 10% refund, 15% refund, 20% refund, all different to the 100% refund if I returned the item. So I suggest logging a dispute with PayPal & ensuring you discuss return freight to see if you qualify for a claim. These sellers at the moment that are using eBay policies to hide behind - it’s getting a bit ridiculous.
I too have been scammed. Their tracking number shows they came and could not deliver Totally false tracking. Track on Canadian site... it never left China These are crooks PayPal should get rid of them