Seller possibly stalling resolution till after 180 days

Coota
Contributor
Contributor

Hi . I purchased an item via Paypal from a seller on Ebay back in June , the item arrived in working order but one component was damaged with scratches . The seller eventually agreed to send a replacement from China , saying it would take 30 days to arrive . After 7 weeks nothing had shown up and the seller did not respond to multiple contact attempts through Ebay .

I started a dispute through Paypal to which the seller eventually replied saying that they had sent the item and to please be patient . I have no faith that it will or if arrive before the 180 day window expires .

I feel the seller is stalling me . what are your thoughts on my options ?

Thanks

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Coota 

 

No you can only open x1 dispute per transaction, only customer services can open a second but that is only on appeal and not just because the first one timed out.

Never let a dispute time out, ALWAYS escalate a dispute to a claim. If the item turns up after you have a refund then its easy enough to just pay the seller again isn't it.

If its one of these China sites or a purchase from a Social Media ad then look out for the fake tracking scam and read my above post. If that happens and causes the dispute/claim to be closed post back for more advice.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Coota 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





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Coota
Contributor
Contributor

Thanks for replying Kernowlass .

So if i understand this correctly , even though i have until the 04/10/2021 to escalate this current dispute to Paypal .

If the seller doesn't send the replacement component as they have promised , i can open a new dispute by contacting the customer services team ?

My intention is if the seller doesn't reply to my latest question to them of when they have sent it , then i will escalate it before the 04/10/2021.

3 months is more than enough time for a small parcel to delivered from China , or at the very least provide a tracking number . Their silence has been the most damning thing in my opinion . False promises given .

 

Regards

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Coota 

 

No you can only open x1 dispute per transaction, only customer services can open a second but that is only on appeal and not just because the first one timed out.

Never let a dispute time out, ALWAYS escalate a dispute to a claim. If the item turns up after you have a refund then its easy enough to just pay the seller again isn't it.

If its one of these China sites or a purchase from a Social Media ad then look out for the fake tracking scam and read my above post. If that happens and causes the dispute/claim to be closed post back for more advice.


Advice is voluntary.
Kudos / Solution appreciated.
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Coota
Contributor
Contributor

Thanks for your advice .

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