Seller Dispute Refund Item Back

[MS_197272]

So I was recently selling an item, and someone opened a case against me for not as described, which is fine I guess, so I told them that I'd give them a refund if they shipped the item back, they agreed, but then PayPal automatically closed the case in favor of the buyer, how am I supposed to get my item back now? PayPal support has claimed they're going to reopen the case but it's been almost two weeks and they haven't done any of the things that they promised. Does anyone know what else I can do?

[kernowlass]

@MS_197272 

Sounds odd as paypal normally when they find in favour of the buyer cite a refund on return of the item back to the seller first.

The only times they don't are........

if the item is fake or dangerous to return.

the seller does not respond to the dispute in the resolution centre.

Consider asking your buyer if they will return the item if you send them a shipping label if they already have their refund?