Security question

kippaa
Contributor
Contributor

was wondering about this. I recieved an email saying that i paid for something that i didnt have any thing to do with. So i clicked the cancel payment button and it sent me to, what is supposed to be the paypal site.then it told me i had to take action on my account for security reasons, because of suspicious activity. Long story short, at the end of questions, they asked for my SS number, which i didnt do. Does paypal ever ask for that?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kippaa 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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