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I received an Audio DAC from China. The first time I plugged it in a plume of grey smoke erupted from the chassis. I included pictures and shipped back promptly but they closed the casein the sellers favor merely based on the fact that the item is still in Customs in China.
Origin - Tracking consuming1299 ms
CHINA GUANGZHOU Held in Customs -> Your item is being held in Customs at 3:46 pm on September 23 2021 in GUANGZHOU CHINA.
CHINA Customs Clearance
CHINA Arrived at Facility
CHINA SHANGHAI Processed through Facility
CHINA Processed Through Facility
CHINA SHANGHAI Departed
KOREA REPUBLIC OF INCHEON Departed
UNITED STATES SEATTLE Departed
UNITED STATES SAN FRANCISCO Departed
UNITED STATES SAN FRANCISCO Arrived
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER Departed USPS Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER Processed Through Regional Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER Arrived at Regional Facility
In Transit to Next Facility
SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER Arrived at USPS Regional Facility
NEWBERG OR 97132 Departed Post Office
NEWBERG OR 97132 USPS picked up item
NEWBERG OR 97132 Shipping Label Created USPS Awaiting Item
Case ID: PP-D-125309639
The case was closed in the seller's favor as the proof of return you provided was invalid.
24600 NE Highway 240Newberg OR 97132-7363United States
September 5 2021
the AES AND OPTICAL OUTPUTS work only 50% of the time this UNIT WAS MOST LIKELY DAMAGED IN SHIPPING Order Number : 05-07427-98241
Tracking for both sellers (sending) and buyer (returning), has to say “delivered”.
Stop buying from China already. As best you can. They really don’t believe in returns for the most part. You bought it, it's yours. That’s the culture. Unless you have a western company producing goods over there and importing it here, forgetaboutit. Even then the quality is not how it used to be. 😆
Do the best you can to vet the seller, shop name, before buying. Plan b is to file a chargeback with your card issuer if that’s how you funded purchase.