Money is in hold for over 6 months after deactivating my PayPal account.

[Thomas382]

Hello,

My paypal account was deactivated in September 2023 but in April 2024, I still have 2,000 USD on hold. What should I do to get them back?

[kernowlass]

@Thomas382 

Do you mean you have a permanent limitation on the account or you closed it?

[Thomas382]

@kernowlass The account is closed

[kernowlass]

@Thomas382 

You can't close a Paypal account that has a positive or negative balance and you can't receive funds into a closed Paypal account.

[Thomas382]

@kernowlass 

Sorry, I misunderstood your question. My PayPal account is permanently restricted, I can log into the dashboard and that's where I see that I still have 2000 USD in hold.

[kernowlass]

@Thomas382 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside. If there are any other reasons for not releasing the funds then you won't get the Paypal email saying you can now withdraw.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378